Welcome to our game recharge platform (hereinafter referred to as the "Platform"). We attach great importance to the protection of your personal information and privacy. This Privacy Policy (hereinafter referred to as the "Policy") elaborates on the types of personal information and related data we collect when you use our recharge services, the purposes and methods of using, disclosing, storing and protecting such information, as well as your rights and ways to exercise them in relation to your personal information. Before using our platform and related services, please carefully read and fully understand this Policy. By accessing or using our services, you acknowledge that you have read, understood and agreed to all the contents of this Policy, including any subsequent updates and modifications.

1.1 Personal Information: Refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymous information. For the purposes of this Policy, the personal information we collect and process mainly includes your name, contact information, payment-related information, etc.

1.2 Transaction Data: Refers to the data generated during your use of the platform's recharge services, including but not limited to recharge amount, transaction time, transaction status, game account information associated with the recharge, and purchase preferences.

1.3 Device Information: Refers to the information related to the device you use to access the platform, including but not limited to IP address, device model, operating system version, browser type and version, unique device identifier (such as IMEI, MAC address), device hardware configuration, network type, and geographic location information (limited to the city-level geographic location inferred based on the IP address).

1.4 Third-Party Service Providers: Refers to institutions or individuals that provide us with services such as payment processing, technical support, customer service, data analysis, and security protection to ensure the normal operation of the platform and the smooth provision of services.

We only collect the information necessary to achieve the purpose of service provision. The collection methods include active provision by you and automatic collection during your use of the service. Specifically, the collected information includes the following categories:

2.1.1 When you register an account on the platform, bind a game account, or complete a recharge transaction, you need to actively provide personal information such as your real name (if required by regulatory requirements or game operator rules), email address,payment account information (such as bank card number,). Among them, mobile phone number and email address are used for account verification, password retrieval, and transaction notification; payment account information is used for payment confirmation and fund settlement.

2.1.2 When you contact our customer service to consult problems, submit complaints or suggestions, you may need to provide relevant identity information and order information to verify your identity and handle related matters.

2.2.1 Transaction Data: When you use the platform's recharge services, we will automatically record transaction-related data, including recharge order number, game name and server, game account ID bound to the recharge, transaction amount, payment method, transaction time, transaction status (success, failure, pending payment), and historical recharge records. This information is necessary to complete the recharge service, verify transaction validity, and handle after-sales disputes.

2.2.2 Device Information and Usage Behavior Information: When you access the platform through a browser or other terminal devices, our server will automatically record the relevant information of your device and usage behavior, including IP address, browser type and version, operating system type and version, language setting, access time, page browsing history, click operation records, and the geographic location information inferred based on the IP address (only for understanding the regional distribution of users and optimizing service experience, not for precise positioning). We may use cookies, web beacons and other technologies to collect the above information. You can set your browser to refuse cookies, but this may affect the normal use of some functions of the platform.

2.2.3 Log Information: In order to ensure the stability and security of the platform, we will collect log information generated during the operation of the platform, including access logs, error logs, and operation logs. These logs may include your IP,address, access time, service request content, and server response information.

We use your personal information (such as payment account information) and transaction data to process your recharge requests, verify the validity of payments, complete fund settlement, and ensure that the recharge amount is accurately credited to your designated game account. At the same time, we will use transaction history and usage behavior information to improve the efficiency of recharge services, optimize the transaction process, and solve problems such as recharge delays and failed crediting.

We will analyze device information, usage behavior information and user preferences to understand the use of the platform by users, identify potential problems of the platform, optimize the interface design and functional layout of the platform, and provide you with personalized service recommendations (such as recommending recharge packages suitable for your frequently played games). In addition, we may use the above information to conduct technical research and development, improve the stability and security of the platform, and enhance your overall use experience.

We may use your registered email address and other contact information to send you service-related notifications, such as transaction confirmation, recharge success notifications, account security reminders, and platform system update notices. With your consent, we may also send you promotional information such as recharge preferential activities, discount packages, and new service launches related to the platform. You can opt out of receiving such promotional information at any time through the unsubscribe method indicated in the information or by contacting customer service.

When you consult, complain or apply for after-sales service to us, we will use your provided identity information and related transaction information to verify your identity, track the progress of the problem, and provide you with solutions and feedback results.

We may use your information to comply with the requirements of laws, regulations, administrative orders or judicial decisions, such as providing relevant information to regulatory authorities, courts or procuratorates in accordance with the law. At the same time, to protect the legitimate rights and interests of the platform, users and other third parties (such as preventing fraud, handling disputes, and stopping illegal acts), we may use and analyze the collected information to identify and verify risks.

We strictly abide by the principle of not disclosing or sharing your personal information to any unrelated third parties without your explicit consent, except in the following circumstances:

We may share the necessary information with trusted third-party service providers to ensure the normal operation of the platform and the smooth provision of services. The specific situations are as follows:

4.1.1 Payment Service Providers: To complete the payment process of recharge transactions, we need to share your relevant transaction information (such as recharge amount, order number) and payment account information (desensitized) with payment service providers (such as Visa,Mastercard,American Express credit card etc). These payment service providers are bound by confidentiality agreements and relevant laws and regulations, and can only use the shared information for the purpose of processing payment business.

4.1.2 Game Operators: To ensure that the recharge amount is accurately redited to your game account, we need to share your game account ID, recharge amount, order number and other information with the corresponding game operators. Game operators will only use this information for the purpose of crediting and verifying the recharge.

4.1.3 Technical Support and Data Analysis Providers: We may share de-identified or aggregated data (which can no longer identify specific individuals) with technical support providers and data analysis institutions to help us optimize platform functions, improve service quality and conduct market research. If it is necessary to share personal information, we will sign a strict confidentiality agreement and data processing entrustment agreement with these providers, clearly stipulating their rights and obligations, requiring them to process the information in accordance with our requirements and relevant laws and regulations, and conduct supervision and management on their information processing activities.

We may disclose your information in accordance with the provisions of laws and regulations, or the requirements of judicial organs, administrative organs, regulatory authorities, etc. (such as subpoenas, court orders, etc.), to comply with legal obligations, respond to legal procedures, or protect the public interest.

In order to protect the legitimate rights and interests of the platform, users or other third parties (such as preventing fraud, safeguarding platform security, handling disputes between users), when necessary, we may disclose relevant information after taking reasonable measures to ensure the legality and necessity of the disclosure.

If the platform undergoes merger, acquisition, asset transfer or other similar transactions, your personal information may be transferred as part of the transaction assets. In such cases, we will notify you in advance (such as through platform announcements, email, SMS, etc.), and ensure that the transferee continues to abide by this Policy and assume the same level of privacy protection obligations as us. If the transferee changes the purpose of information use, it will obtain your additional consent.

Considering that our services involve cross-border businesses, your personal information may be stored in the country/region where our servers are located or where third-party service providers are located. We will ensure that the storage and processing of your information in these regions comply with the requirements of relevant laws and regulations of HK and the local region, and take sufficient security measures to protect your information.

We will store your personal information for the minimum period necessary to achieve the purpose of service provision and comply with legal obligations. Specifically:

5.2.1 For personal information and transaction data related to recharge services, we will store them during the period when you use the platform services and for 5 years after you cancel your account (unless longer storage is required by laws and regulations).

5.2.2 For device information, usage behavior information and log information, we will store them for 1 year after the end of your last use of the service, or for a longer period if required for platform security and risk control (but will take de-identification measures as much as possible).

5.2.3 After the expiration of the storage period, we will take safe disposal measures such as deletion or anonymization of your personal information to ensure that it can no longer identify specific individuals.

We attach great importance to the security of your information and take a series of industry-standard security measures to prevent unauthorized access, use, disclosure, modification, loss or damage of your personal information. The specific measures are as follows:

6.1.1 We use Secure Sockets Layer (SSL) encryption technology to encrypt the data transmission between your terminal device and the platform server, ensuring the security and integrity of information during transmission.

6.1.2 We adopt advanced access control technology, including identity authentication, permission management, etc., to strictly control the access rights of personal information, ensuring that only authorized personnel can access the relevant information.

6.1.3 We use security technologies such as firewalls, intrusion detection systems, and anti-virus software to protect the platform server from network attacks and malicious software infections.

6.1.4 We regularly back up your personal information to prevent data loss due to system failures, natural disasters and other reasons, and formulate a complete data recovery plan.

6.2.1 We establish a strict information security management system, clarify the responsibilities and obligations of relevant personnel in the collection, use, storage and disclosure of information, and conduct regular information security training for employees to enhance their awareness of privacy protection.

6.2.2 We conduct regular security audits and risk assessments on the platform's information system to timely identify potential security vulnerabilities and risks, and take corresponding improvement measures to continuously strengthen the security protection system.

6.2.3 We sign strict confidentiality agreements with employees and third-party service providers who have access to personal information, and clarify the liability for breach of contract. For any act that violates the confidentiality agreement and causes the leakage of personal information, we will pursue legal liability.

Although we have taken the above security measures, it should be noted that there is no absolutely safe technology and system in the world. The Internet environment is complex and the risk of information security is objective. Therefore, you should also take appropriate measures to protect the security of your account and information, such as setting a complex password, not disclosing the account password to others, and timely logging out of the account after using the service on a public device.

You have the right to access your personal information stored on the platform, including your registered account information, recharge transaction records, and contact information. You can view the relevant information by logging into your platform account and entering the "Personal Center" or similar functional modules.

If you find that your personal information stored on the platform is incorrect or incomplete (such as changes in mobile phone number, email address), you have the right to request us to correct and update it. You can modify the relevant information through the "Personal Center" of the platform by yourself, or contact our customer service to submit a correction application (you may need to provide relevant proof materials to verify your identity).

After you submit a deletion request and we verify your identity, we will delete the relevant personal information or take anonymization measures in accordance with the law. It should be noted that the deletion of information may affect the normal use of some platform services, and we will inform you of the possible consequences before processing.

You have the right to withdraw the consent you have given to us for the collection, use and disclosure of your personal information (except for the consent that cannot be withdrawn according to law). For example, you can withdraw your consent to receive promotional information by unsubscribing from promotional emails/SMS or contacting customer service. After you withdraw your consent, we will no longer collect, use or disclose your information on the basis of the original consent, but this will not affect the validity of the information processing activities carried out by us based on your prior consent before the withdrawal.

You can apply to cancel your platform account in accordance with the account cancellation rules published on the platform. After you cancel your account, we will stop providing you with platform services and delete or anonymize your personal information in accordance with the provisions of Article 5.2 of this Policy (unless longer storage is required by laws and regulations). Please note that account cancellation is an irreversible operation. Before canceling the account, please ensure that you have settled all pending transactions and properly handled the relevant rights and interests related to the account.

If you believe that our processing of your personal information violates laws, regulations or this Policy, or you have other questions and suggestions about the protection of your personal information, you can contact our privacy protection department or customer service to file a complaint. We will verify and process your complaint in a timely manner and give you a feedback within 15 working days.

We attach great importance to the protection of minors' personal information. Minors (under the age of 18) should use our platform services under the guidance and supervision of their guardians. We will not intentionally collect personal information of minors without the consent of their guardians. If we find that we have collected personal information of minors without the consent of their guardians, we will immediately stop the collection and use of such information and delete the relevant information in a timely manner. If you are a guardian of a minor and find that your ward's personal information has been collected by us, please contact us immediately, and we will handle it in accordance with relevant laws and regulations.

9.1 We may update this Policy from time to time in accordance with changes in laws and regulations, changes in regulatory requirements, or adjustments to platform business functions.

9.2 If you continue to use our platform services after the update of this Policy, it means that you have read, understood and agreed to the updated Policy. If you do not agree to the updated Policy, you should stop using our platform services immediately and contact us to handle relevant matters such as account cancellation.

9.3 You can check the latest version of this Policy on the platform at any time. We encourage you to review this Policy regularly to understand the latest information on the protection of your personal information.

10.1 The establishment, effectiveness, performance, interpretation and dispute resolution of this Policy shall be governed by the laws of the HK (excluding conflict of laws rules).

10.2 Any dispute arising between you and us due to this Policy or the protection of personal information shall first be resolved through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the people's court where our company is located.

10.3 If any clause of this Policy is deemed invalid or unenforceable due to non-compliance with laws and regulations, the validity and enforceability of other clauses shall not be affected.