Refund Policy
Please note that these rules only affect Dggplay decision on refunding an order when there is a dispute between the two parties.
1. Users can apply for a refund by contacting website email service.
2. For refunds, please contact customer service within 7 days of ordering.
3. Your refund may take 5-7 days to process.However, the actual arrival time depends on your payment method. During holidays, refund processing may take longer than expected, but it will not exceed 30 days. If you have not received your refund 30 days after your refund request has been approved, please contact us to check the refund status.
Situations where a refund can be initiated:
1. Undelivered: After the order status is completed, the corresponding product has not been received in the account. In this case, if the product is not received, the customer can apply for a refund.
2. Repeated payment: The user has made multiple payments for one order. In this case, the user needs to provide repeated payment receipts, and only the excess amount will be refunded . (The premise is that the order has not been delivered.)
3. Failure to submit valid information: Sometimes we need the customer's assistance to verify the order information. If the customer refuses or fails to complete the verification, we will automatically refund the money after 48 hours.
For the avoidance of doubt, the refund rules do not apply to the following situations:
1. Delivery Completed: The user purchased the order by mistake due to their own reasons (for example, the user filled in the wrong account/region, purchased the wrong game, was not the one who made the purchase, etc.), and the order has been delivered.
2. The user has consumed all or part of the delivered game points/ coins/ goods, etc.
3. For any reason not listed in the above “Circumstances in which a refund may be initiated”.
4. Evidence that the account is “not as described” or “unusable” was shared on external platforms other than Dggplay.
Regarding refunds, please contact our 24/7 online customer service without violating reasonable conditions. After the user submits the order number and the reason for the refund, we will review the user's refund request. After confirming that the order problem is caused by Dggplay, we will give a partial refund or a full refund of the order depending on the responsibility. If the request is approved, the refund will be returned to the customer's payment account or bank card.
Refund Method
The refund method is ultimately determined by Dggplay.
This policy may be adjusted based on actual circumstances, and we have the right to adjust it without notice.