Trading Rules
Welcome to our website Dggplay (hereinafter referred to as the "Platform"), which provides you with game recharge and related services. Our game recharge website highly values the legitimate rights and interests of users and transaction security. To ensure you enjoy a smooth and secure transaction experience and maintain a fair and standardized transaction order, we have formulated these transaction rules. Please read and abide by these rules carefully before participating in any transaction, as they constitute an important agreement between you and the Platform. Completing registration, initiating a recharge order, or accepting the Platform's services constitutes your acceptance of, understanding of, and agreement to abide by these rules and their subsequent revisions.
I. Transaction Prerequisites and Account Specifications
1.1 Identity Verification Requirements
To enhance the security and credibility of transactions, all users must complete platform email verification and accurately submit valid contact information before initiating any transaction.
1.2 Account Verification
The platform will conduct strict security and legality verification on all game accounts to be recharged, checking key information such as whether the account status is normal and whether the ownership is clear, reducing the risk of accounts being banned by the game official due to abnormal recharges from the source, and protecting the security of user account assets.
II. Purchase Process
Important Note: Please complete platform account registration before purchasing. Unregistered users cannot complete the transaction process. The detailed purchase process is as follows:
1. Select Product: Confirm the game you wish to recharge, the recharge amount, and the quantity. Add the product to your shopping cart after confirming everything is correct.
2. Submit Order: Verify the product information in your shopping cart. Submit your order after confirming everything is correct.
3. Account Login/Registration: After submitting your order, the page will automatically redirect to the login/registration page. Users who are not logged in need to register and log in.
4. Complete Account Information: When registering or logging in, please accurately fill in your personal information, especially your email address, which must be a valid address to ensure you can receive the corresponding CDKey and transaction notifications.
5. Read and Confirm Agreement: Carefully read and agree to the platform's "Refund Policy," "Privacy Policy," and other relevant agreements to understand the rights and obligations of both parties and protect your own legal rights.
6. Complete Payment: Enter your bank card/credit card number, card expiration date, security code (CVV2), and other payment information. Confirm payment after verifying everything is correct.
7. Receive Product: After payment, wait for the platform to ship the product. Log in to your registered email address to check for the CDKey or recharge notification.
8. Consultation and After-Sales Service: If you have any questions during the transaction, please contact the platform's online customer service for assistance at any time.
III. Transaction Guarantee and Core Commitment
3.1 Full Transaction Protection
The entire transaction process is supported in real time by a professional customer service team, which monitors the transaction status throughout the process to ensure the safety of payment funds, accurate receipt of recharge amounts, and a complete closed loop of transaction links, and responds promptly to and handles various abnormal situations during the transaction process.
3.2 Return and Refund Guarantee
3.2.1 Refundable Situations
You can apply for a refund only in the following situations: (1) The recharge fails due to a platform system failure after order payment; (2) The recharge cannot be completed due to force majeure factors such as sudden server shutdown or game manufacturer suspension of the game; (3) If a minor makes a large recharge without the consent of their guardian, the guardian shall provide sufficient evidence (such as recharge records, minor's identity certificate, proof of guardianship, etc.) to apply for a refund. (4) The platform engages in false advertising, forced consumption, or other behaviors that infringe upon your rights.
3.2.2 Non-Refundable Situations
Except for the situations stipulated in Article 4.1 of these rules, the platform will not provide refunds in the following circumstances: (1) The transaction has been completed and the recharge has been successfully credited to your account; (2) The recharge was incorrect due to your own operational error; (3) Your game account has been banned or frozen by the game manufacturer, making it impossible to use the recharge items; (4) You apply for a refund due to subjective reasons (such as no longer playing the game, impulsive consumption, etc.); (5) You obtained the recharge service through illegal means.
3.2.3 Refund Process
To apply for a refund, you should submit an application to the platform's customer service within 7 days after the transaction is completed, and provide the order number and relevant supporting documents. After the platform reviews and approves the application, the refund amount will be returned to your original payment account via the original payment method within 3-7 business days. The handling fee incurred during the refund process will be borne by the responsible party (no handling fee will be charged for refunds caused by the platform; for refunds caused by your own reasons, you will be responsible for the corresponding handling fee).
3.3 Transparent Transaction Fee Commitment
The platform strictly guarantees transparent transaction fees. No additional handling fees are charged for any recharge transactions. The amount you pay is the actual recharge amount, with no hidden charges.
IV. Handling of Violations and Liability
4.1 Handling of User Violations
If you violate these rules, the platform will take the following measures depending on the severity of the violation: (1) issue a warning and require you to correct the violation within a specified time; (2) freeze order funds and suspend recharge services; (3) permanently ban the platform account and terminate all services; (4) if the violation involves illegal or criminal activity, it will be transferred to the public security authorities for handling. You shall bear full liability for any losses caused to the platform or third parties due to your violation.
4.2 Platform Liability Limitation
The platform only provides intermediary services for recharge channels and is not liable for losses caused by the following: (1) reasons attributable to the game developer (e.g., server failure, service suspension, rule changes, account bans, etc.); (2) force majeure events (e.g., natural disasters, war, policy adjustments, network interruptions, etc.); (3) your own operational errors, information leaks, equipment failures, etc.; (4) external infringements such as illegal attacks by third parties or tampering with platform data (provided the platform has fulfilled reasonable preventative obligations). The platform's liability for compensation is limited to the actual recharge amount you pay and does not cover any indirect losses (e.g., loss of game account value, emotional distress, etc.).
V. Payment and Fund Security Rules
5.1 Payment Channel Standards
You should complete payments through the official payment channels provided by the platform, including but not limited to PayPal, Visa, MasterCard, and other legally recognized local payment channels in various regions. The use of illegal funds, stolen credit cards, money laundering, or other illegal or irregular means for payment is prohibited. If such behavior is discovered, the platform has the right to freeze orders, terminate transactions, and report to relevant regulatory agencies. You will bear all losses caused thereby.
5.2 Fund Security Guarantee
The platform uses encryption technology to provide end-to-end encryption protection for your payment information and fund flow data to ensure fund security. The platform does not store your complete payment account information, only retaining necessary transaction records for reconciliation and rights protection. You should properly safeguard your payment account password, verification code, and other sensitive information. The platform is not liable for account theft or fund losses caused by your improper storage.
VI. Dispute Resolution and Applicable Law
6.1 Dispute Resolution Method
In the event of any dispute during the transaction (such as non-receipt of funds, discrepancies in product information, etc.), the platform will adhere to the principles of fairness and impartiality, and resolve the dispute amicably through negotiation, prioritizing the protection of users' legitimate rights and interests, and promoting efficient dispute resolution. If the negotiation fails, either party has the right to file a lawsuit in the People's Court with jurisdiction in the location where the platform operates.
6.2 Applicable Law
The formation, performance, interpretation, and dispute resolution of these rules shall be governed by the laws of Hong Kong (excluding conflict of laws rules). If any provision of these rules conflicts with applicable laws and regulations, the applicable laws and regulations shall prevail; matters not covered by these rules shall be handled in accordance with applicable laws, regulations, and industry practices.
This website reserves the right to the final interpretation of these transaction rules. If the rules are updated, no further notice will be given, and the updated rules will take effect from the date of publication.